Effective Date: 25 June 2026
1. General Policy Overview At PT Captain Abadi Marine, we are committed to delivering superior maritime products, equipment, and integrated solutions. Due to the high value, scale, and technical nature of our products—including marine engines, custom fiberglass boats, generator sets, and specialized SAR equipment—all returns and refunds are subject to strict evaluation to ensure fairness, quality control, and operational efficiency.
2. Eligibility for Returns We accept returns only under the following conditions:
- Timeframe: A formal return request must be submitted within seven (7) business days from the date of delivery.
- Condition: The item must be completely unused, unaltered, and in its original, undamaged packaging, including all manuals, certifications, and accessories.
- Non-Returnable Items: Custom-built vessels (such as made-to-order fiberglass or rubber boats), modified engines, clearance items, and products explicitly marked as non-returnable in the purchasing contract cannot be returned or refunded.
3. Manufacturer Warranties vs. Returns Please note that heavy machinery, marine engines, and generator sets are primarily covered by their respective manufacturer warranties. If an item malfunctions after installation or usage, it is classified as a warranty claim rather than a standard return. Our technical team will assist you in facilitating warranty claims with the original manufacturers in accordance with their specific terms.
4. Damaged or Defective Items Upon Delivery In the event that an item arrives damaged or is found defective upon initial inspection, you must notify us immediately within 48 hours of receiving the delivery. Please provide clear photographic evidence, the delivery note, and your invoice. We will arrange for an inspection and, if validated, offer a replacement, repair, or full refund at our discretion.
5. Return Logistics and Costs Due to the logistical complexity of transporting maritime equipment, clients are responsible for all return shipping and handling costs unless the return is a direct result of our error (e.g., shipping the incorrect item). We highly recommend using insured freight for returning high-value items, as we are not liable for damages sustained during the return transit.
6. Refund Processing Once the returned item is received and inspected by our technical team, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and credited back to your original method of payment or corporate account within 14 to 30 business days, depending on banking processing times.
- A restocking fee (typically 10% to 15%) may be deducted from the refund amount for large equipment to cover administrative and warehouse handling costs.
7. Contact for Returns To initiate a return or report a defective product, please contact our support team with your invoice number and project details:
PT Captain Abadi Marine
- Address: Gd. Ciputra International Tokopedia Tower Lantai 16 Unit 38, Jalan Lingkar Luar Barat Nomor 101 RT. 014/014, Rawa Buaya, Cengkareng, Jakarta Barat
- Phone: +62 215-2397-404
- WhatsApp: 0813-7025-4159
- Email: captainabadimarine@gmail.com